Orion Van Lines

We recently completed our move with Orion van lines and were asked to share our experience with their services. We found the services provided to be first rate, the move went smooth and the employees were friendly and attentive. Over all the move was great; the only down side is that cross country moves are only done on tractor trucks so we needed the use of a smaller truck at delivery to unload which is an additional cost. All things said we would recommend their services.

Service cost: $5950

This was a move with every conditiion that went awry from start to finish. My first twomovers backed out without any warning. I went to Orion because of its good reviews, Then they tried to back out of the move for the same reason the 2 previous contracts had..moving over the holidays. However they finally  said they would move me with no problems implied. I'm 89 years old and had to do the move alone. So when they also tried to back out I argued that Orion had understood the isues and they had agreed to make the move without question, they finally complied. I got a short notice (9 hours) they were coming for my shipment. I was not finished packing. They brought a 4 page contract to be signed while I packed (this is an illegal length of time). The packing was fine but some items were included that were meant for charity and some were not packed. I couldn't keep track what was being done so I will assume some of this was due to my fault. My moving dates were important because I wanted to avoid paying another month's rent at the retirement home and to take advantage of grandchildren who would help unpack when I arrived in Arizona. So I had explained circumstances which were accepted. The move was a day late (understandably), however there was considerable damage that was obviously due to jamming things against others. My china was all broken, a chair was shattered, pictures broken and other losses. Items are "things", I can survive their loss, but the attempt to bow out of an understanding I had so carefully explained and  without warning was the most inexplicable. Erik had complied quickly in the beginning and had  I not called I would have been left with no options. I have been trying for the past 7 months to get compensation with no help from the sources I tried to reach. I am trying once more and hope Erik will learn a lesson about integrity.

Service cost: $2500

 
I wanted to thank Orion van lines for a superb moving experience and inform them of how great a job Nicole has done for us. We were very nervous as we had never used a long distance mover before and became very skeptical after researching the moving industry. Nicole was patient and provided the most information and assistance with our questions and concerns.
 
 
 
Our move went very well and we were very happy with the movers and the service provided. We will be recommending Orion Van Lines services.
 
 
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Service cost: $6100

This company is the epitome of dishonesty and unprofessionalism. They misrepresent delivery days in order to beat the competition and after securing your business they keep pushing back the delivery date. I was told initially they will deliver my stuff in about 2-4 days. My stuff got delivered after 14 days after almost daily phone calls to the company. They keep shifting the delivery dates and worse of all they deny ever telling you about an earlier delivery date even when you have then on your voicemail. After a harrowing wait, sleeping in hotels, my stuff finally arrived with some boxes and their contents wet and some aspects of my book case wet and damaged. The delivery guys did not bother to reassemble all furniture they had previously disassembled. They attempted assemblying my bed but did a very poor job at it. When I drew their attention to the instability of the bed, they told me they were going to get it fixed; before I knew it, they jumped into their truck and drove off. Please stay away from Orion Van Lines for your own good.

Service cost: $1800

I am writing this review with great pain, because I am not a person who usually write a bad review for a business or a person. But Orion tested my limits. They couldn't do the move out on the agreed date and time. After that, they took 18 days to do a delivery from Tampa to Minneapolis (Which on the first call with them they agreed will be done in 5 to 6 days). Now comes the final price which was never the agreed quotation. Now we can completely put all the blame on Orion since they are just brokers who arrange the move with actual mover companies. So they really do have much say in when they pick it up or deliver it. Also, cost of packing and how they do it all movers choice. Orion is just a mediator in the whole process. The most frustrating part was Orion's attitude when I had a complaint about the whole process. They even threatened me if I write a bad review (I am not a competitor or has any personal advantage in writing false facts about them). I bought a service from them and according to me it was frustrating and I was not feeling comfortable thinking my entire household things were with them. According to Orion, they have mentioned everything in the documents I have signed. So read those documents carefully before signing. Hope this helps someone in future!

Move size: 1 Bedroom Home Service cost: $1675